Beware of emails purporting to be from British Airways customer services that claim your order has been successfully booked.
Our contact centre has received several reports of scam emails purporting to be from British Airways.
The convincing scam emails mention “confirmation that your order has been successfully processed” and include a booking reference, departure date/time, and prices.
They go on to say that your flight and seat number can be located in the lower part of the ticket and ask you to download a copy from suspicious links. The downloadable "ticket" is likely to contain malware.
The email subject header also appears to have been spoofed to make it appear as though they originated at BA.CustSrvces@email.ba.com.
If you receive one of these emails, delete it, do not click on any links and report it to us.
Example BA scam email
From: British Airways [mailto:BA.CustSrvcs@email.ba.com]
Subject: Your Order #70391830 / 24 feb 2014
Dear Customer,
This is a confirmation that your order has been successfully processed.
Booking reference: 9C1PWF
DEPARTURE DATE & TIME / FEB 28, 2014, 11:30 AM
DEPARTING / LONDON
TOTAL PRICE / 650 GBP
The flight number and the seat number can be located in the lower part of the ticket.
An electronic copy of the ticket can be downloaded from our website :
[Removed link]
For more information regarding your order, contact us by visiting :
[Removed Link]
British Airways scam email advice
- British Airways will never ask you to enter personal bank account or credit card details into an email or through a link sent via an email.
- You will only be asked for your card payment details if you wish to change or refund your booking on ba.com. We require this information specifically to debit or credit your card in relation to your booking.
- Legitimate emails from British Airways will contain your booking reference and the email will not have been sent from a web-based mail server such as, gmail, hotmail or yahoo.
- British Airways will never request money payments through a third party, such as Western Union
